Product Owner with Acqueon Dialer (Contact Center - Twilio, IVR) - Remote Job at ERPMARK INC, New York, NY

YnRMTGpDN0FFV3VNcElBbFpSa09oZTdRa2c9PQ==
  • ERPMARK INC
  • New York, NY

Job Description

Role : Product Owner for Acqueon Dialer

Location: Remote

Contract

EST Zone Preferred

Product Owner for Acqueon Dialer is responsible for managing and optimizing call center dialer solutions, ensuring seamless integration with contact center

technologies like Twilio.

Key Responsibilities:

  • Define and maintain the product vision and roadmap for Acqueon Dialer solutions.
  • Collaborate with stakeholders to align dialing strategies with business objectives.
  • Gather, analyze, and prioritize requirements from business teams and technical experts.
  • Oversee the implementation and integration of Acqueon Dialer with CRM, IVR, and other systems.
  • Troubleshoot and resolve technical issues related to the Acqueon platform.
  • Provide ongoing support and training to call center teams for optimal usage.
  • Leverage analytics and reporting tools to measure dialing campaign performance.
  • Ensure compliance with regulatory requirements (e.g., TCPA, GDPR).

Preferred Qualifications:

  • Experience in call center technologies and dialer management .
  • Strong understanding of Agile methodologies and product ownership .
  • Familiarity with CRM systems, IVR platforms , and contact center solutions .
  • Hands-on experience with Acqueon's campaign manager, analytics, and reporting tools .

Regards
Kevin Raj
ERP Mark Inc

Job Tags

Contract work, Remote job,

Similar Jobs

Monterey Proteas

Farm Manager-- Blueberry Research Job at Monterey Proteas

 ...POSITION TITLE: Blueberry Research Farm Manager JOB POSTING DATE: May 2025 LOCATION: Gainesville, Florida -or- Plant City, Florida EMPLOYMENT STATUS: Full-Time, $70,000-$110,000 (wage commensurate with education and experience). JOB DESCRIPTION: The Blueberry... 

Rarebreed Veterinary Partners

Practice Manager Job at Rarebreed Veterinary Partners

 ...Practice Manager Brunswick, Maine Description Position at Sunray Animal Clinic Joining a clinic with its own unique identity is like...  ...environment means youll be provided comprehensive medical, surgical and dental care. Its the kind of freedom that feels... 

Insight Global

Lead Antibody Production Manager - Expression Sciences Job at Insight Global

 ...Antibody Production Manager to join one of our large pharmaceutical clients in Spring House, PA as a direct full-time employee on the Expression Sciences team within the R&D Therapeutics Discovery organization. While this Manager will directly supervise a team of Scientists... 

NBG Sport Clips

Hair Stylist Extraordinaire - Boost Your Career at Sport Clips FT Job at NBG Sport Clips

 ...Are you a passionate, creative, and talented hair stylist ready to shine in your career? Look no further! Sport Clips, the industry leader in men's and boys' hair care, is seeking exceptional stylists to join our winning team. Get ready to take your skills to the next... 

Ryan Lorei - State Farm Insurance Agent

Sales Intern Job at Ryan Lorei - State Farm Insurance Agent

 ...We are seeking a Sales Intern! This is a fast-paced position in an energetic environment and is available immediately. We are considering candidates looking for a Summer and/or ongoing position. Responsibilities Cold calling our database of new and existing...