Product Owner with Acqueon Dialer (Contact Center - Twilio, IVR) - Remote Job at ERPMARK INC, New York, NY

YnRMTGpDN0FFV3VNcElBbFpSa09oZTdRa2c9PQ==
  • ERPMARK INC
  • New York, NY

Job Description

Role : Product Owner for Acqueon Dialer

Location: Remote

Contract

EST Zone Preferred

Product Owner for Acqueon Dialer is responsible for managing and optimizing call center dialer solutions, ensuring seamless integration with contact center

technologies like Twilio.

Key Responsibilities:

  • Define and maintain the product vision and roadmap for Acqueon Dialer solutions.
  • Collaborate with stakeholders to align dialing strategies with business objectives.
  • Gather, analyze, and prioritize requirements from business teams and technical experts.
  • Oversee the implementation and integration of Acqueon Dialer with CRM, IVR, and other systems.
  • Troubleshoot and resolve technical issues related to the Acqueon platform.
  • Provide ongoing support and training to call center teams for optimal usage.
  • Leverage analytics and reporting tools to measure dialing campaign performance.
  • Ensure compliance with regulatory requirements (e.g., TCPA, GDPR).

Preferred Qualifications:

  • Experience in call center technologies and dialer management .
  • Strong understanding of Agile methodologies and product ownership .
  • Familiarity with CRM systems, IVR platforms , and contact center solutions .
  • Hands-on experience with Acqueon's campaign manager, analytics, and reporting tools .

Regards
Kevin Raj
ERP Mark Inc

Job Tags

Contract work, Remote job,

Similar Jobs

Staffing Science

Software Engineering Manager Job at Staffing Science

This is a 5-day on-site role in Scottsdale, only considering local candidates and no exceptions to their on-site requirements. Can be flexible on start and end times, but the expectation is to work in the office daily. Looking for a hands-on manager from small or mid-size...

Zobility

Lead UX Writer Job at Zobility

 ...concise, on-brand copy and content, balancing brand expression with UX principles # You'll be translating complex concepts into clear...  ...product managers and engineer Role summary As a Sr. UX Writer focused on the in-vehicle experience and mobile app, you'll work... 

Premier Restoration and Construction

Project Manager / Roofing Sales Job at Premier Restoration and Construction

 ...pipeline, their projects, and their paycheck. If youve worked in roofing, solar, or other commission-only sales, you already know the...  ...able to manage client relationships, insurance claims, and subcontractors Must have strong follow-through from sale to project... 

PARADISO COLLEGE PREPARATORY LLC

School Administrator in Education (Arecibo) Job at PARADISO COLLEGE PREPARATORY LLC

 ...Job Description We are seeking an experienced and motivated administrative assistant to provide administrative support to our team in Puerto...  ...with discretion and professionalism Requirements: High school diploma or equivalent Proven experience as an... 

E*Pro Inc

SAP Business Analyst Job at E*Pro Inc

 ...services are customized to meet specific needs. For more details please visit our website Job Description Job Title : SAP Business Analyst Location : Rosemont, IL Job Type : Contract to Hire Description: Provide specialist-level functional and...