Job Description

Operations Manager – Retail Property Management-Mall

📍Washington DC Metro area (Must reside within 30 minutes of the property)

🕒 Full-Time | On-Site

Are you a hands-on leader who thrives on solving complex challenges and ensuring a property runs like a well-oiled machine? We’re looking for an Operations Manager who lives close to the property and is ready to be the primary point person for all operations and problem-solving on-site .

This role is ideal for someone who wants to make a daily impact — from leading maintenance teams to coordinating construction, ensuring safety, and delivering a consistently excellent customer experience.

What You’ll Do

• Lead the day-to-day physical operations of the property to deliver a safe, clean, and inviting experience for guests and tenants.
• Own all facilities-related issues — if it’s happening on-site, it’s your responsibility to address and resolve it.
• Oversee all physical assets and ensure they are maintained efficiently, safely, and to brand standards.
• Plan and manage multi-year capital and operating budgets alongside the General Manager.
• Drive cost-efficiency through proactive vendor management and preventative maintenance programs.
• Coordinate construction projects and work closely with tenant contractors to ensure compliance, safety, and timely delivery.
• Implement sustainability efforts, optimize utility consumption, and support building control system efficiency (lighting, HVAC, EMS, irrigation, fire/life safety).
• Serve as the property’s emergency response leader during crisis situations such as natural disasters.
• Foster relationships with tenants, local officials, first responders, and community organizations.
• Mentor and manage on-site operations staff while ensuring adherence to company policies.

What You Bring

• Must live within 30 minutes of the property — your rapid response and presence on-site is critical.
• 2+ years of operations leadership experience in retail, commercial, or shopping center environments.
• 3+ years of facilities management or construction oversight preferred.
• Strong knowledge of commercial building systems (HVAC, electrical, plumbing).
• Ability to interpret blueprints, CAD drawings, and technical schematics.
• Proven ability to lead, coach, and develop teams.
• Excellent problem-solving and communication skills.
• Comfortable managing multiple projects and priorities simultaneously.
• Proficiency in Microsoft Office, Teams, and modern facilities technologies (BAS/BMS, EMS).
• Industry certifications and hands-on maintenance experience (HVAC, plumbing, carpentry, etc.) are a plus.

Why Join Us

• Competitive compensation
• Medical, Dental & Vision starting day one
• 401(k) with company match & immediate vesting
• Generous Paid Time Off + Paid Parental Leave
• Wellness & mental health support resources
• Real ownership over your property and your team's performance

📍 Note : This is a highly visible, hands-on role that requires consistent on-site presence. Only candidates residing close to the property will be considered.

Interested? Apply now and bring your operational expertise to a role where no two days are the same.

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