Job Description

Welcome Home Loan Administrator – $57,500 - $61,000 + Benefits – Littleton, NH / Hybrid

The Role

Are you experienced in mortgage compliance and ready to bring your organizational skills to a meaningful role? Do you thrive in a team-focused environment where accuracy and efficiency make a real difference?

We’re looking for a Welcome Home Loan Administrator to join our dedicated Servicing Team at the New Hampshire Community Loan Fund. In this role, you’ll be instrumental in ensuring our home loan processes run smoothly, meet compliance standards, and ultimately support our mission of helping people and communities thrive.

In this role, you’ll support compliance reviews, oversee construction loan disbursements after closing, and take on special projects that improve how we work. You’ll play a key part in coordinating audits and monitoring documentation to maintain quality and accountability throughout our processes.

This is a hybrid role, based partly in our Concord office and partly from home.

If you're ready to make a difference and support homeownership across New Hampshire, we’d love to hear from you.

Key Responsibilities:

• Support the Compliance/BSA Officer with routine checks and audits
• Review documentation for completeness and compliance
• Manage post-closing construction loan disbursements
• Provide back-up for the Loan Closing Administrator and Loan Servicing Coordinator
• Support the policy management process and quarterly control audits
• Assist with annual compliance audit preparation
• Respond to routine customer queries or complaints
• Take on projects that improve team operations
• Contribute to process updates and documentation as we scale

The Organization:

Established in 1983, The New Hampshire Community Loan Fund stands as a beacon of community development finance. With an unwavering commitment to ushering in home ownership, fostering business growth, promoting sustainable practices, and supporting communities, we have become a trusted name in our domain. Our ethos is deeply rooted in diversity, equity, and inclusion, and we celebrate the collective strength drawn from our differences.

The Person

We’re looking for someone who brings:

• 2–3 years’ experience in banking or mortgage services, ideally with knowledge of compliance, closing, and servicing
• Familiarity with loan software (especially Byte) and loan documentation
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong organizational and communication skills
• The ability to manage multiple tasks under pressure
• A self-motivated approach, with a team-first mindset
• An understanding of confidentiality and a professional manner
• Bilingual fluency is a plus
• A commitment to equity, inclusion, and community

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