Job Description

Description

El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows, terraced grounds featuring seven acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new, beautifully appointed boutique spa enhance the journey for today’s luxury-seeking guest. With our vast offerings, the opportunities to craft a unique career here are endless. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.

We are seeking an engaging in-Room Dining Telephone Sales Agent to take in-room dining orders in a timely and accurate manner. This person is key in organizing in-room dining orders, including special requests, relaying them to the appropriate individuals for preparation, and ensuring that everyone on the team is aware of the specifics of each order.

Responsible for taking dining orders in accordance with the standards of service set by the hotel, ensuring the highest levels of accuracy and guest satisfaction. The Telephone Sales Agent will work as part of the Food and Beverage team to successfully execute operations. Job tasks include but are not limited to answering multiple phone lines in a professional manner and within the Forbes 5 Star guidelines of service expectation, understand and explain menu items to our guests in order to suggest proper recommendations, inputting guest orders and posting proper charges to the system, ensuring accurate communication of orders to kitchen and receipt of orders by Servers, settling checks to the proper guest folio and maintain accountability for all transactions in accordance with Hotel and accounting standards, track orders to ensure service standards for delivery and pick-up are being met. The Telephone Sales Agent will continually work with the food and beverage team to improve guest, owner and colleague satisfaction and maximize the financial performance of the department.

Requirements

• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquires

accurately.

• Maintain knowledge of Food & Beverage Outlet Menus/Menu items or changes in Menus.

• Ensure compliance of local and Company sanitation standards.

• Strive for continuous improvement and excellence in all areas of responsibility

• Answer the telephone in the correct number of rings according to Forbes 5 Star standards and to speak

in a clear, professional manner addressing the guest by name.

• Ensure that the order has been input into the POS and is accurate.

• Comply with performance standards, policies and procedures in Food & Beverage.

• Maintain a positive working relationship with all departments in the hotel.

• Maintain positive guest relations at all times.

• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

• Maintain complete knowledge of: • scheduled daily activities and in-house groups. • daily house count. • hotel extension numbers. • cell number/radios.

• Inspect stations, ensuring that all set ups meet the department standards.

• Be familiar with operation of P.O.S. system and manual system procedures.

• Maintains pars and equipment as needed to successfully accomplish all room service tasks.

• Completion of side work as assigned by Manager or Captain.

• Maintain proper uniform, nametag, ad Forbes pin at all times.

• Knowledge of hotel history and all daily meeting/events.

• Applies knowledge of all in-house VIP guests, daily specials, and wines by the glass

• Follow schedule, side work and station assignments

• Participate in shift staff roll call briefing.

• Follows recycling standards and is a positive contributor toward company becoming zero waste.

• Use utilities and resources in a responsible manner to control wastage.

• Communicate relevant information to the department, your line manager and across departments, as

appropriate.

• Comply with safe working practices, Health and Safety policy and ensure accidents/defects are reported immediately.

• Attend learning and development courses and complete eLearning modules, as required.

• Demonstrate and be a role model of Belmond’s core values of Care, Confidence, Curiosity and Community.

• Other job-related duties as assigned.

Benefits

At El Encanto, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks, and benefits including:

Medical, Dental, and Vision coverage. In addition, the company pays for basic life and AD&D as well as short-term disability. Team members can choose additional coverage to include voluntary life/AD&D, spouse life/AD&D, dependent life, critical care, hospital indemnity, accident, and flexible spending.

The Company offers paid time off, sick pay, a 401(k) program with company matching, and an employee assistance program. Team members also enjoy free cafeteria meals and discounts on food and beverages, spa treatments, and retail boutique items.

The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel. It also provides food and beverages at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains, and cruises. We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

This is your moment. Apply today!

Compensation is $18 per hour plus commission.

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