Job Description

• Helps customers at the counter with tool orders, estimates, inventory, etc.
• Accurately fulfill orders to be shipped to customers
• Receives incoming repairs and creates proper documentation
• Provides customer with quality customer services demonstrating a sense of urgency
• Supports customer service needs onsite, as well as through phone support and e-mail communication
• Assists mechanics with machines waiting on parts to ensure the parts are allocated correctly
• Other duties as assigned

• High school diploma or equivalent
• Prior warehouse, distribution, pallet jack experience preferred
• Ability to prioritize work and perform multiple tasks
• Strong customer service skills
• Experience in handling difficult customer service situations
• Maintains excellent regular attendance, punctuality at work to ensure a high-quality and timely response for customers.
• Must perform work accurately and with a sense of urgency and integrity while playing strict attention to detail.
• Converse verbally on phone and in person
• Physical dexterity for use of tools and ability to lift 75lbs.
• Analytical ability including basic math skills

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