Job Description

Position Summary

The Chief Technology Officer (CTO) is a member of the Executive Leadership Team and will oversee all aspects of technology within the organization. Effectively deliver IT services and ensure efficient service delivery meeting the needs of clients while supporting the company's growth and strategic objectives. The ideal candidate will have experience growing and developing teams greater than 50 engineers.

Job Duties & Responsibilities

Strategic Leadership:

• Define the overall technology vision and roadmap aligned with the company's business objectives.
• Stay updated on emerging technologies and assess their potential impact on the MSP and its clients.
• Recommend and implement new technologies and services to expand offerings and differentiate the MSP.
• Lead the development and implementation of IT security protocols and compliance processes.
• Collaborate with other members of the executive team to align technology initiatives with overall business objectives. Provide regular updates and reports on technology-related matters to the CEO.
• Ready the technical team and services to double the number of clients within a 4 year period.
• Participate in industry partnerships and M&A discussions impacting technology acquisition or development.

Operational Management:

• Oversee the IT infrastructure and operations team, ensuring smooth service delivery and uptime.
• Develop and manage the IT Department budget, allocating resources effectively to support the company's strategic objectives while maintaining profitability.
• Identify potential risks and vulnerabilities in the technology infrastructure and develop contingency plans to mitigate them. This includes disaster recovery planning, business continuity management, and risk assessment.
• Establish and maintain high-quality standards for service delivery and technical support.
• Implement effective monitoring and reporting systems to track IT performance and identify potential issues.
• Delegate day-to-day operations to Team Leaders. Focus on setting and having the team achieve performance metrics while holding Team Leaders accountable.

Team Leadership:

• Recruit, hire, and develop a team of IT professionals, including vCIOs, Technical Services Leaders, engineers, technicians, and support staff. Provide mentorship, coaching, and professional development opportunities to foster a high-performing and motivated team.

• Foster a culture of continuous improvement within the technology department, encouraging innovation and creativity among team members. Implement feedback mechanisms to gather insights from clients and employees for process enhancement.
• Develop team leaders to train their teams, drive Core Values, develop, improve and enforce Standards and Processes with continuous feedback.
• Manage performance and ensure employee satisfaction within the Tech Department.

Client Relationships:

• Demonstrate a Focused on Client priority.
• Work closely with sales and account management teams to understand client needs and recommend suitable solutions.
• Participate in client presentations and proposals as requested.
• Stay informed about client feedback and actively address their concerns regarding technology services.
• Meet with clients on a regular basis in order to develop first hand knowledge as to the client satisfaction level.
• Update softskills training for the technical team in order to provide the client with an even better experience.

Additional Skills:

• Strong understanding of various IT domains, including networking, security, cloud computing, and data management.
• Excellent communication and presentation skills to connect with both technical and non-technical audiences.
• Effective leadership and project management skills to manage complex initiatives.
• Business acumen and ability to understand the financial implications of technology decisions.

Skills & Experience

• Experience working at a Managed Services Provider.
• Strong leadership experience leading a team greater than 50 people.
• Leadership experience being a member of an Executive Leadership team.
• Strong understanding of Technology including the latest Cyber Security Technologies.

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