Job Description

Job Description

Job Description

Job Summary

• Performs a variety of duties to include psychiatric office secretarial duties and administrative tasks which require knowledge of customer service, insurances, co-pays, deductibles, practice policies to ensure patient satisfaction and positive outcomes. Also assists with Certified Medical Assistant duties like vital signs, injection administration and Transcranial Magnetic Stimulation treatments.

ROLE AND RESPONSIBILITIES

• Greet visitors as soon as they enter, determine their needs and direct them to the proper area of the practice.

• Collect information from patients, including insurance information, money for copays and contact information to put into electronic medical record.

• Check insurance eligibility on patients with appointments and call patients whose insurance is not active.

• Answer the telephone and redirect calls to the appropriate staff member, and respond to voicemails in a timely manner.

• Maintain office inventory, ensuring there are always efficient levels of medical supplies and other office equipment.

• Assist medical staff with responding to correspondence, including email and physical letters.

• Takes monies owed, posts monies and produces a receipt for the patient.

• Schedules patient appointments, answers general questions, obtains authorizations and pre-authorizations for patient care services.

• Maintains master calendar for medical staff.

• Completes required paperwork or documentation.

· Ensure patient has signed consent forms for TMS, authorizations by insurance are in place and TMS sessions are administered according to protocols. 

· Assist provider with cortical mappings, measurements and cap placement.

· Explaining TMS procedures and its possible effects on patients, as well as answering questions.

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