Job Description

Job Description

Job Description

Jamul Casino is San Diego’s newest, closest, and most genuinely entertaining casino. Since its opening in October 2016, Jamul Casino has experienced tremendous growth. It offers seven diverse restaurants, over 1600 of the latest slot games, 50 table games, a Poker Room, an award-winning steakhouse, live entertainment, event space, and stunning backcountry views. Additionally, we are about to introduce a brand-new luxury hotel offering 200 rooms that also includes a full-service spa and salon along with a rooftop pool deck – all opening in the early part of 2025.

Jamul Resort offers a fun atmosphere that feels like home while maintaining the highest service standards, team member satisfaction, and generous rewards while remaining a responsible and contributing member of our community. It is committed to supporting team members’ well-being through a comprehensive benefits package and various programs that help personally and professionally. As a Genuinely Generous Employer, Jamul Casino offers fun incentives, team member appreciation days, relaxation nooks, a Zen room, a team dining area for everyone to enjoy, fitness center, complimentary EV charging and much more. It’s no wonder Jamul Casino has been recognized as a Best Place to Work in 2023 and 2024 by San Diego’s Business Journal.

Essential Duties and Responsibilities

The following and other duties may be assigned as necessary:

• Provide friendly and helpful service to all guests.
• Oversee, support, and direct Assistant butlers.
• Complete sales to guests including taking money, counting back the appropriate amount of change, correctly processing, and validating comps, and appropriate operation of POS System, cash bag or bank.
• Provide a superior and personal level of service to guests according to department standards.
• Responsible for assigned Suite function from start to end. Assisting with Hospitality and/or Bar set-up and service.
• Prepares and works with kitchen on timing of courses.
• Shows the guest the utmost courtesy and the willingness to take care of their needs by meeting and interacting with group contacts and their guests throughout their visit.
• Suggests dining and entertainment throughout the casino and resort and makes the appropriate reservations.
• Is the first point of contact between the guest and any needs or request they may have, acts as a personal concierge, and communicates with Front Desk, EVS, Spa, and any other venues or departments needed to make their stay a fun and enjoyable one.
• Upholds and maintains AAA standards of service and creates a personal relationship with guests.
• Follow appropriate food handling procedures to ensure safe, quality products.
• Maintain cleanliness/appearance of assigned area/suite, stock/restock supplies, and complete side duties according to department standards.
• Participate as a team member with all Assistant Butlers, Management, Supervisors, and Kitchen staff in maintaining a smooth and efficient operation.
• Reports to work on time as scheduled.
• Meet department uniform, appearance, and grooming requirements.
• Coordinates and set-up amenities in the assigned suite.
• Must adhere to regulatory, department and company policies.
• Perform all job duties in a safe and responsible manner.
• Perform other job related and compatible duties as assigned.
• Responsible for fostering a fun environment
• Responsible for being a gracious host to all guests and team members
• Perform tasks to ensure an attractive and safe physical appearance of working areas, including cleaning and sanitizing all areas.
• Ensure that all areas are clean and attractive including but not limited to cleaning tables and removal of dishes, cups, tableware, debris and litter.
• Other duties and responsibilities may be assigned, as necessary.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Must be 21 years of age.
• High school diploma or equivalent
• Wide knowledge of food, fine dining, bar set-up, and service, wine & spirits.
• Must possess excellent interpersonal skills
• Guest service, good grooming, and oral communication skills
• Available to work required schedule which may include nights, weekends, holiday, and overtime as needed
• Must be able to acquire and maintain appropriate gaming license
• Bilingual is preferred

Certificates, Licenses, Registrations

Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.

• Ability to earn and maintain Gaming License.
• Ability to earn and maintain a current Food Handlers Card
• Ability to earn and maintain TiPS certification
• Ability to earn and maintain RBS Certification within 30 days of employment.
• This position is not part of the current bargaining unit.

Physical Demands

The physical demands and working environment described here are representative of those that a team member encounters and must be met by a team member to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.
• The team member frequently is required to reach with hands and arms and talk or hear.
• Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, and over the telephone.
• Sufficient strength to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally.
• Must be able to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
• Team members could be exposed to an environment containing unrestricted second-hand tobacco smoke.
• Ability to read and communicate verbally in English. Written communication skills in English may also be required. Additionally, proficiency in the Spanish and/or Tagalog languages is highly preferred.
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.

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